faq

Frequently Asked Questions

We have thousands of Shippers/Freight Owners and Carriers in our database to establish direct connection opportunities. You will be able to filter the types of Carriers you'd like to connect with by industry, freight types, preferred lanes, performance ratings, and more. Shippers/Freight Owners have the option of assigning a load to a preferred Carrier, posting it to bid to their preferred Carrier network, or posting it to bid to the entire LaneAxis Carrier network. All bidding is conducted via the LaneAxis platform directly between the Shippers/Freight Owners and Carriers.

The initial step involves flagging the load in the system as a "dispute," which leads to holding the payment in escrow until the resolution. To settle the dispute, our third-party arbitrator will provide assistance. After resolving the issue, the option to block the carrier from accessing their freight in the future is available, if desired.

The system's advantage lies in providing real-time information on every load. For instance, you can track when the carrier assigns the load to the driver, receive a 4-hour advance notice of the pickup's punctuality, and access precise details about accidents, including GPS locations for potential load recovery. While the system cannot prevent adverse weather conditions or accidents, it offers valuable real-time insights into such situations.

Once both sides agree to the rate confirmation, the Freight Owner will submit the full payment (the “Load Payment”) via the Payment Gateway Account. The Load Payment will be held in the Gateway Account during the duration of the shipment. Once the Driver uploads the signed Proof-of-Delivery, the Load Payment to the Carrier will be held for an additional 24 hours to allow for any potential disputes and their resolutions. If there are no disputes, LaneAxis most of the time guarantees Load Payment (minus applicable fees) will be released directly to the Carrier’s bank account on file 24-hours after submission of signed POD. EXCEPTIONS: If a dispute arises that extends beyond the 24-hour post-delivery window, the dispute will be moved offline for continued resolution efforts and, if need be, third party mediation. Upon dispute resolution, payment will be released to Carrier.

LaneAxis is built to handle any type of freight movement – whether it’s over the road (OTR) Truckloads to less-than-truckload (LTL) to last-mile delivery. If a freight owner needs a product moved and you have the equipment to do it, the LaneAxis Network is for you. Eventually, we envision eliminating freight classifications such as FTL and LTL altogether. LaneAxis is building an ecosystem focused on network visibility and finding available capacity when and where it’s needed.

No. Load boards are basically like bulletin boards. LaneAxis is a network of Carriers and Freight Owners that can directly negotiate on lanes and loads while also connecting directly on one platform, getting real-time tracking on shipments, and more.

We have developed these ratings by gathering feedback from our users and analyzing over 40 data points. This comprehensive approach allows us to assess a company's safety ratings and evaluate various risk factors, including the potential for fraudulent activity. Our assessment includes factors such as hiring disqualification, driver safety ratings, authority decisions, inspection activity, and any shared equipment or contact information with other companies.

No. Unlike traditional load boards, one of the key purposes of LaneAxis is to build a network of both Carriers and Shippers. By offering Shippers and Carriers the chance to build a relationship through the network, Shippers will have a trusted source of Carriers they can work with one-on-one continuously. For Carriers, LaneAxis provides a way for them to build a recurring revenue stream with Shippers they prefer to work with while offering a preferred level of service to those Shippers.

LaneAxis has created an agnostic direct freight network. LaneAxis is built to help the 97% of Trucking companies that are small and independent by arming them with the tools and tech to compete with the "mega Carriers." LaneAxis empowers small Carriers to build performance scores, negotiate directly, and get paid the full amount upon completion of a successful load.

Once the Shipper and Carrier agree to the rate confirmation, the Shipper will submit the full payment (the “Load Payment”) via the Payment Gateway Account. The Load Payment will be held in the Gateway Account during the duration of the shipment. Once the Driver uploads the signed Proof-of-Delivery, the Load Payment to the Carrier will be held for an additional 24 hours to allow for any potential disputes and their resolutions. If there are no disputes, LaneAxis most always guarentees Load Payment (minus applicable fees) will be released directly to the Carrier’s bank account on file 24-hours after submission of signed POD. No more factoring! EXCEPTIONS: If a dispute arises that extends beyond the 24-hour post-delivery window, the dispute will be moved offline for continued resolution efforts and, if need be, third party mediation. Upon dispute resolution, payment will be released to Carrier.

Yes. LaneAxis is an exceptional fleet management tool, allowing Carriers to monitor all their vehicles and shipments in a single dashboard. All shipment documents can be uploaded via the network app and are instantly archived. Carriers can also share a shipment tracking link with anyone.

The disqualification of a company's safety rating is tied to its interstate authority and is automatically updated daily. If a company has a disqualified safety rating, it means they cannot be hired due to a lack of interstate operating authority, an out-of-service notice, or a disqualification related to passenger transport. The FMCSA releases the previous day's authority decisions at approximately 8:30 AM on weekdays and is processed to update the Safety Ratings accordingly. If a company resolves or removes their authority issues, we will be informed within 24 hours.

LOW RISK The company can be considered as hirable. They have few, if any, safety violations or crashes. We have not detected any suspicious activity on their authority, such as recent transfers, insurance drops, or refusal of audits. Their inspection activity is consistent with what we would expect of a company of that size. 55% of companies in our database meet these criteria.

ELEVATED RISK The company may require a closer look. They are still considered hirable in most cases, but we've seen discrepancies to some normal business practices. Make sure to vet these carriers more closely. Pay attention to the inspection ratio, safety ratings, matching companies, and authority. 25% of companies in our database meet these criteria

HIGH RISK Be very wary of companies with high risk ratings. These companies have seen suspicious activity regarding their operating authority. It has been granted of transferred recently or has a high amount of notices on their authority. Their inspection data may also be outside the bounds that we consider normal, especially if they have no inspections within the last 12 months. We may have found one or more companies that have the same contact information, address, phone number, email, or has been seen running the same equipment. Safe driving practices are also factored into this rating. 20% of companies in our database meet these criteria.

DISQUALIFIED When carriers have one of a few common hiring disqualifications for interstate hauling, we label the company as disqualified. For example, if they are missing active interstate operating authority (MC#), or are designated out-of-service by the FMCSA, or if their operation classification is not a hirable category. We also use this category for passenger carriers, although passenger carriers can still be hired for the purpose of transporting passengers (just not property).

The Safety Rating Profile of a company is influenced by several major factors. These include the duration of the MC's activity, recent activity associated with the MC, the ratio of inspections to fleet size, high SMS numbers, and the presence of shared equipment or contact information. These metrics serve as indicators of increased risk when considering hiring a particular company. To ensure a fair assessment, certain events like crashes, violations, inspections, notices, and transfers have diminishing weight on your risk rating over time, eventually falling off completely after 2 years, similar to how SMS safety scores are calculated. Additionally, any missing profile information can be updated through your MCS150 report or by ensuring that the relevant information is clearly visible on your company website (if applicable). It's worth noting that your risk rating improves as your MC remains active for a longer duration, especially after having recent DOT inspections.

Both Authority Decisions and Risk Radar are updated on a daily basis to provide real-time information. Additionally, FMCSA data is incorporated into our system through their monthly data releases. If you come across any discrepancies or have questions about the displayed data, please feel free to reach out to us directly at safety@laneaxis.com. Our team is here to assist you and ensure you have accurate and up-to-date information at your fingertips.

If you come across any information on a company that appears to be inaccurate, we encourage you to notify us promptly so we can address it. Please send an email to safety@laneaxis.com, providing sufficient details for us to locate and rectify the problem. Our team will verify the information using our data sources and implement the necessary changes. In many cases, data issues are resolved naturally with the arrival of the next month's dataset. However, if requested and the information can be verified by our independent sources, we are prepared to expedite the update process by front-running the next dataset. This approach is particularly useful when ensuring that a roadside inspection is promptly credited to the correct carrier. Our aim is to provide you with the most accurate and up-to-date information possible, and your input is invaluable in achieving that goal.

In the LaneAxis platform, Freight Owners have the option of assigning a load to one of their preferred Carriers, posting the load for bid to their preferred Carrier network, or posting the load for bid to the entire LaneAxis Carrier network. All negotiations are conducted directly between both parties. Once a Shipper selects a Carrier and the two sides agree on a rate, the Carrier will assign the load to a Driver. Owner operators can assign the load to themselves. All load details will be sent directly to the Driver's mobile phone via the LaneAxis Network app.

Once both parties agree to the rate confirmation, the Shipper will submit the full payment (the “Load Payment”) via the Payment Gateway Account. The Load Payment will be held in the Gateway Account during the duration of the shipment. Once the driver uploads the signed Proof-of-Delivery, the Load Payment to the Carrier will be held for an additional 24 hours to allow for any potential disputes and their resolutions. If there are no disputes, LaneAxis most always guarantees Load Payment (minus applicable fees) will be released directly to the Carrier’s bank account on file 24-hours after submission of signed POD. No more factoring! EXCEPTIONS: If a dispute arises that extends beyond the 24-hour post-delivery window, the dispute will be moved offline for continued resolution efforts and, if need be, third party mediation. Upon dispute resolution, payment will be released to Carrier.

LaneAxis has built the transportation industry's first agnostic direct network. LaneAxis is an established company built by logistics veterans with decades of combined Trucking and freight logistics experience. LaneAxis is improving the current supply chain model and brining transparency to the supply chain.

No one is creating a true agnostic freight transportation network. There is plenty of track-and-trace technology out there but no one is coalescing the nearly 3 million independent Drivers in the U.S. into a single, unified network. No one is setting up a platform to build trust and transparency to carriers and freight owners.

LaneAxis has over 6,000 shareholders.

Risk Assessment

“Risk Assessment” is a process shippers use to make decisions for carriers in their network. Similar to credit score which you need to verify for accuracy, Risk Assessment is equally important to verify because it directly affects your freight access. Verify your score and be visible in the network.

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